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22 Mar

Kursus 'Protocol and Etiquette for Professional Presence' pada 9 & 10 Mac 2020.

Kursus 'Protocol and Etiquette for Professional Presence' pada 9 & 10 Mac 2020 untuk warga kerja Senai Airport, Johor.

 

Protocol and Etiquette for Professional Presence 1

Alhamdulillah selesai menyempurnakan jemputan mengendalikan Kursus Protocol and Etiquette for Professional Presence pada 9 & 10 Mac 2020.

Terima kasih Puan Zarina Badar dan pihak Pengurusan Senai Airport serta Performance Development Consultants di atas jemputan dan peluang berkolaborasi mengendalikan kursus ini.

Protocol and Etiquette Towards Professional Excellence

 

Protocol and Etiquette Towards Professional Excellence 1

 

Protocol and Etiquette Towards Professional Excellence 9

 

Protocol and Etiquette Towards Professional Excellence 8

Didoakan semoga segala ilmu yang dikongsikan bermanfaat kepada semua peserta untuk memantapkan lagi mutu perkhidmatan yang disampaikan, in shaa Allah.

Protocol and Etiquette Towards Professional Excellence 2

The preferred  topics touched during the session of Protocol and Etiquette towards Professional Excellence program were:

 To address the hospitality skills especially in the ability to use positive body language and gestures as well as pleasant facial expressions, these were shared intensively in the  Enhancing Etiquette for Professional Relations module.  

Protocol and Etiquette Towards Professional Excellence 3

 

Protocol and Etiquette Towards Professional Excellence 4

The Power of Protocol in Professional Presence were presented more on the protocol aspects especially in Greetings and salutations. Effective customer service means having the ability to use positive language i.e. responding to questions with positive language can greatly affect how the customer be it VIP, VVIP as well as the royalties hears your response; and this will be addressed in Professional Communication Skills module.

Protocol and Etiquette Towards Professional Excellence 5

 

Protocol and Etiquette Towards Professional Excellence 6

 

Protocol and Etiquette Towards Professional Excellence 7

 

 

Noraini Mohd Hanafiah

Academy Communication Etiquette and Protocol atau ACCEPT selain dari memberi khidmat latihan dalam pelbagai bidang, ACCEPT memberi fokus kepada 3 bidang utama iaitu:

a) Komunikasi
b) Etiket
c) Protokol

Academy Communication Etiquette and Protocol atau ACCEPT selain dari memberi khidmat latihan dalam pelbagai bidang, ACCEPT memberi fokus kepada 3 bidang utama iaitu:


a) Komunikasi
b) Etiket
c) Protokol

 

Hubungi Kami

  Alamat: Level 3 & 4,Wisma Suria, Jalan Teknokrat 6, Cyber 5, Wisma Suria, Cyberjaya, Selangor

  Telefon: +603-83143242 / +6017-4994679

 Laman Web: www.accept-training.com

 Facebook: EtiquetteandProtocolTraining