Identifying and Addressing Customer Needs

The first steps in good customer service are to determine what your customers value in their interactions with your organisation and then to commit yourself to meeting them. But to provide exceptional service, you need to go the extra mile.

Recovering Difficult Customers

One of the hardest challenges faced by customer service staff is dealing with difficult customers. Whether or not our customers have a legitimate reason to be upset, customer service staff need skills for dealing with difficult customers and finding ways to win them back.

Courses can be tailored to your employee training and development plans.

Professional Onsite Training: Professional face-to-face training by our certified instructors

Accommodated Schedules: Plan training classes around your organisation’s schedules and employee availability

Customised Talent Development: Customise training topics and formats to fit your organisation’s skills and capabilities gap

The course will be designed for a day for the basic level, 2 days for the intermediate level, and 3 days for the advanced level.

Interested in inviting us to run a course? Internal training can be arranged for companies or agencies that have a group of participants.

Please fill out the form below to help us submit a proposal to meet your training needs.