Kursus 'Protocol and Etiquette for Professional Presence' pada 9 & 10 Mac 2020 untuk warga kerja Senai Airport, Johor.
Alhamdulillah selesai menyempurnakan jemputan mengendalikan Kursus Protocol and Etiquette for Professional Presence pada 9 & 10 Mac 2020.
Terima kasih Puan Zarina Badar dan pihak Pengurusan Senai Airport serta Performance Development Consultants di atas jemputan dan peluang berkolaborasi mengendalikan kursus ini.
Didoakan semoga segala ilmu yang dikongsikan bermanfaat kepada semua peserta untuk memantapkan lagi mutu perkhidmatan yang disampaikan, in shaa Allah.
The preferred topics touched during the session of Protocol and Etiquette towards Professional Excellence program were:
The Power of Protocol in Professional Presence were presented more on the protocol aspects especially in Greetings and salutations. Effective customer service means having the ability to use positive language i.e. responding to questions with positive language can greatly affect how the customer be it VIP, VVIP as well as the royalties hears your response; and this will be addressed in Professional Communication Skills module.
