Digital communication has taken over! We have moved from phone calls and faxes to emails and text. With those changes came a new language and new rules for professional communication etiquette. Now many productivity tools include instant messaging in their team spaces and have taken that challenge a step further with the introduction of emoticons in their systems. While many of us use smiley faces, sad faces and "LOL" in our everyday informal communications with friends and family, should they be used in professional correspondence? 1. Use suitable emoticons. Emoticons provide that context, making one-dimensional messages more robust and showing…